In case of any dissatisfaction, manufacturing or packaging defect, customers/distributors can return/exchange the product. The customers/distributors must contact the distributor/Company from whom they had purchased the same, within 10 days from the date of purchase. They have to give a reason and return the said products along with the original customer order receipt copy / invoice. In such cases, it is the distributor's obligation to satisfy the customer’s need for money refund or replacements of products.
The distributor can then return these products, with original Invoice to the Company. The Company will replace these products free of cost or if the distributor does not want the same products, the Company will give a cash voucher (zero PV) of the same amount, which can be used by the distributor within 10 days for purchasing products of their choice.
The Company provides a Buy Back Policy to the distributors who wish to resign from his/her distributorship and return any Brainway products that are in good condition, useable, resaleable, restock-able, unopened, unaltered and must have a shelf life of at least four months.
If the distributor resigns within 10 days from the purchase of the products, Brainway shall provide a full refund for the products to the distributor after deducting bonus paid (if any) and reversing the BVon the products (if any).
If the distributor resigns from his/her distributorship after the expiry of 10 days from the date of purchase of products from Brainway, the amount refunded against the products being returned will be equal to distributor cost of the products being returned, less total bonus paid out by the Company on the original purchase, less GST, less 10% service charge.
The Buy Back Policy is designed to impose upon the sponsor and the Company – the obligation to ensure that the distributor is buying products wisely.
For Cancellation of confirmed/placed order please Contact Us on our helpline no : 0129-2983645
or write to us at support@brainway.com
